Employment Opportunities

11/15/18 Hiring Full Time Salary Position

 

IT Field Support Technician

Position:  IT Field Support Technician

Level:  Mid-level

Location: Denver CO, Boulder CO, and Surrounding Areas

Reports to:  John Schwartz, CTO

Date:  November 15, 2018

 

Definition and Nature of Work

As an IT Field Support Technician with J.P. Schwartz, Inc. DBA EdTech Fusion you will have a unique opportunity as the primary on-site and remote technician in a small business environment, with 12+ years in business,  who’s employees span 4 separate states. You will be responsible to install, maintain and repair computers and networks. You will ensure that adequate IT infrastructure is in place and is used to its maximum capabilities.

IT Field Support Technician is a vital role in our small business success.  Having a positive attitude, being flexible with requests from upper management, an ability to respond to client requests within short notice, desire to learn new skills and competencies are a necessary part of this role.  Due to the remote nature of this position and the company’s flex schedule work environment, in order to be a successful part of the J.P. Schwartz team, you will need to have excellent time management skills, be very self-disciplined and driven to provide excellence to the client and the company.

In addition, you will be responsible for ensuring client projects and maintenance requests are properly bid, scheduled, and documented so that deliverables are met on time, within acceptance criteria, and within JP Schwartz company resource limits for comfortable growth, workload, and profits.  

You are expected to maintain client satisfaction, provide quality customer service, engage in a positive manner with vendors, as well as test for and hold certifications for certain competencies or vendor requirements.  

 

Key Tasks and Responsibilities

The following is a list of tasks and responsibilities that your job as an IT Field Support Technician may entail; this list may not be comprehensive and will be updated as needed.

Technical and Engineering

Support of servers, workstations, laptops, desktops, tablets, and smartphones.

Install well-functioning LAN/WAN and other networks and manage components

Support conferencing equipment, cameras, access points, time clocks, projectors, and printers.

Install and configure software and operating systems.

Manage security options and software in computers and networks.

Prevent and remove, malware, viruses, botnets, spyware, and adware.

Support compliance for PCI, HIPAA, GDPR, and similar data regulations.

Backup and restore data, processes, device configurations, and operating systems.

Record tickets in ConnectWise Manage platform.

Research technology as needed for complex problem or design resolutions.

Create and review hardware, software, and labor proposals for clients.

Meet with new and existing customers to determine IT needs and propose solutions.

Contribute to technical content on the J.P. Schwartz, Inc. website or newsletters.

Maintain and update client information in ConnectWise Manage.

Provide training or procedure documentation to clients.

Utilize ConnectWise Automate to automatically alert and resolve potential client issues.

Inventory hardware, software, and devices for lifecycle management.

 

Qualifications

Ability to pass pre-employment background check  

Possess reliable transportation and a valid driver’s license in order to travel to various client sites.

Possess the ability to work from a home office (telecommute) with a high-speed internet connection.

Possess one or more of the following current certifications or equivalent:

    CompTIA A+,  CompTIA Security+,  CompTIA Network+, Microsoft Certified Professional

5 years working in a technical support role with Microsoft Windows desktops or servers

3 years working with LAN/WAN and wireless networks

1-year working with firewalls, filtering services, and related organization-wide security solutions

1-year providing remote support – preference for ConnectWise Automate (LabTech) platform

1-year managing projects and budgets.

Availability to answer emergency client calls with short notice and within a reasonable time frame.

Availability to work some evenings and weekends as warranted by projects and workload.

Ability to complete work orders as work is completed before moving on to the next task.

Ability to lift 40 lbs.

 

Skills and Attributes

The following is a list of skills and attributes that J.P. Schwartz, Inc. looks for in an IT Field Support Technician.  Possessing these skills and attributes helps to ensure your success in this position.

Work on-site or remotely

Occasional travel outside of the Denver/Boulder area for client projects.

Occasional travel for training and development.

Excellent Troubleshooting Skills

Maintain knowledge of current standards and technologies.

Exceptional organizing and time-management skills

Works well both independently and as a team member.

Prioritize multiple concurrent tasks and projects to meet deadlines

Delegate tasks or escalate issues to effectively resolve client needs

Clearly document work performed

Professional written and verbal communication skills

Represents J.P. Schwartz, Inc. in a professional manner at all times

Discreetly handle privileged or confidential information

Ability to work well in a small entrepreneurial environment

Possesses a positive, supportive and engaged attitude

Professional dress attire required

 

Beneficial Vendor Specific Skills or Experience

Hardware

Fortinet, Synology, Dell, HP Aruba Switches, Ruckus Wireless, Cabling, Firmware updates, Wake On LAN, APC UPS, Epson, and Citizen Receipt Printers, VLAN configurations

Software

ConnectWise Automate (LabTech), Connectwise Manage, VMWare, Veeam, Asigra, Office 365 installation, Webroot, Active Directory, Group Policy, DHCP, DNS, Powershell scripting, Logon Scripts

Country Club Management Platforms

Northstar, ClubTech, Jonas, Club Systems, ForeTees

 

Salary and Benefits

Salary to be discussed upon consideration for the position.

Flex Schedule, Remote Work Environment

3 Weeks Paid Time Off / Year

To Apply for the Position

Send Cover Letter, Resume, and References to jenniferg@edtechfusion.com or apply through Indeed.com

Please make sure you can meet all the minimum requirements of the position before applying.